Building Closer Connections with Customers
At Genians, every step forward has been guided by one simple idea: technology is only as strong as the people who stand with it. That belief has carried us for more than 20 years as we have helped organizations secure their networks while keeping operations smooth. Today, I am honored to share another step in that journey: the opening of our new technical support center in India.
This move is not about chasing scale. It is about being closer to the people who trust us. Customers everywhere ask for more than reliable cybersecurity. They expect responsiveness, empathy, and solutions that reflect their own environment. By establishing a support presence in India, we are making it easier for customers in the region and beyond to connect with us in real time, in their language, and with people who understand their business context.
Partnership and Proven Technology
Since our early days, we have worked closely with RAS Infotech, a partner who has stood by us in the Middle East and now extends that collaboration through their India branch. Their team brings deep regional knowledge and a shared commitment to service that feels personal, not transactional. Together, we can localize our proven technologies such as Network Access Control (NAC), Zero Trust Network Access (ZTNA), and Endpoint Detection & Response (EDR), and ensure they fit the operational realities of every customer we serve.
Over the past two decades, we have learned that success comes from building trust one customer at a time. India is a natural next step, not only because of the region’s growth but also because of the people we can collaborate with here. Our role is to bring Genians’ proven technology closer to our customers and make it meaningful in their daily operations.
Localization and Trust in Action
Localization is not a checkbox. It is a living process. It means listening carefully, adapting to cultural and regulatory expectations, and embedding support into the daily rhythm of customer operations. The India center is staffed with experts who not only know the technical landscape but also understand what it takes to build trust over the long term. That focus on trust has always been the foundation of Genians’ customer-friendly approach.
As our colleague Mohammad Maaz, Technical Support Lead at Genians India, shared: “Our India team is excited to be part of this journey. We know that timely, localized support can change the way customers experience technology. By combining Genians’ strong product foundation with our regional expertise, we can deliver services that are both technically precise and culturally attuned.”
Walking the Journey Together
Some might see this milestone as just another step in global expansion. I see it differently. It is part of the journey of Team Genians, walking together with employees, partners, and customers. Each new collaboration extends the path we have been carving since day one. Whether we are supporting a university campus in North America, a healthcare provider in the Middle East, or a financial institution in Asia, the same spirit applies: success is shared and progress is collective.
Journeys, by definition, open new horizons. For us, it is less about drawing lines on a map and more about building bonds that transcend geography. If that shared journey one day carries us not only across continents but even beyond, to Mars or wherever people dream of creating communities, the principle will remain the same. Security is built together, step by step, hand in hand.
The opening of our India support center is one milestone, but not the end goal. It is a promise to customers that we will always be where they need us, ready to help, ready to adapt, and ready to grow together. Because at the heart of Genians, the journey is never just ours. It belongs to everyone who walks it with us.
