Payment Agreement

This document outlines Genians’ payment terms and methods to help you navigate your financial obligations as a customer.

1. Payment options
   • Auto-renewal Payment (Credit Card Only): Your chosen payment method will be automatically charged at the start of each billing cycle unless canceled.
   • Manual Payment: We can send an invoice before the billing cycle:
     • Annual Subscriptions: 1 month before the due date
     • Monthly Subscriptions: 1 week before the due date
2. Payment Methods:
   • Credit Card: Accepted via the Genians portal (my.genians.com) for purchases. We accept Visa, MasterCard, and American Express (AMEX).
   • Bank Transfer/ACH (US Banks Only): This option is available for orders with Net-30 payment terms. Bank transfer information will be included on your invoice.
3. Billing Cycle
   • Monthly Subscription:
     • Paid via credit card only.
     • Recurring monthly payments are processed at the start of each billing cycle.
   • Annual Subscription:
     • Payable via credit card or bank transfer/ACH with Net-30 payment terms
     • Annual auto-renewing subscriptions can be paid via credit card
4. Overdue payment
   • 30 Days Overdue: Subscription service may be blocked
   • 60 Days Overdue: Your account may be deleted and cannot be reactivated
5. Subscription Cancellations / Refunds
   • Subscription benefits continue until the end of the current billing period
   • No refunds for current or prior billing periods
   • Cancellations and plan changes may take a few days to process but are effective from the date of request
6. Tax Information
   • Genians USA, Inc. is exempt from withholding taxes in the United States and international sales. For a copy of Genians’ W9 form, contact invoice@genians.com.
7. Contact
   • For billing questions or policy suggestions, contact invoice@genians.com.